Refund & Return Policy – Intan Payung

Effective Date: 1/1/25

At Intan Payung, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

• Items must be returned within 7 days of receiving your order.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Personalized or custom-made products
• Items marked as “non-returnable” on the product page

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 14 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item, please contact us at intanpayungmy@gmail.com with your order details.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.

6. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

📧 intanpayungmy@gmail.com
📞+6019-966 8317